Geeky, caring, and representative of the great Pacific Northwest
Kenny Arndorfer, Helpdesk Captain
Have you ever seen those heroes in movies with the ridiculously awesome hair? That's Kenny. But he usually wears a command gold Star Trek polo. He's our own IT hero. Or at least that's what our clients call him... regularly. He's a bit of a prodigy in the IT world. He's self-taught and has been building/repairing computers from a young age. Whenever something goes wrong, he is there to solve it. In his off time he's a bit of a nerd. He's regularly playing card games and board games. He's also a regular content creator on YouTube, avid Scotch and Beer enthusiast, and he's a developer of sorts too! Ask Kenny what he can't do. Seriously. Okay...dancing...he can't dance.
David Boxberger, Chief Executive Officer/Co-Founder
An avid skier, fly fisherman, and cyclist (road, mountain, or track; it’s all good) David can often be found on Mt Hood, the Metolius, or in Post Canyon. When not chasing powder or steelhead, David focuses on pioneering the facilities-based managed services business model. David serves on Albertina Kerr’s Board, plays an active role in Oregon’s health information technology community and is passionate about the use of technology in healthcare.
Ryan Brown, Client Technology Manager
Ryan is our resident photographer. Ryan fell in love with photography in high school, but wasted 10 years before making it his favorite hobby. While decidedly an amateur, he has been commissioned for headshots, birthday parties, and even a wedding. Ryan is also a SNOB, that being a Supporter of Native Oregon Beers. Ryan joined LightPoint in 2015 with 10 years of various IT experience behind him. Ryan is currently mentoring as a Client Technology Manager while continuing to tackle projects and escalations on the help desk.
Adrienne Etienne, Client Support Engineer
Dedicated full time working mom and wife. Her weekdays consist of coming to work, taking her two dogs to the park, taking one kid to soccer practice, and the other to football practice. Adrienne is from Seattle and loves her Seahawks. When she can squeeze in some down time you will find her playing Video games like Destiny or Fallout. She has been in IT for six years and prides herself on customer service. She is very understanding to the frustrations that people have when their computers aren't working right. She tries to go that extra mile to make her clients happy. She comes to work every day with a smile on her face and tries to make others smile as well.
Alden Goodman, Facilities Manager
Alden Goodman is the facilities manager for the datacenter, which is to say he keeps a room full of servers hot and cold in all the right places. His duties include maintenance and upkeep of the datacenter, assisting clients, consulting on power and space, and building out infrastructure whenever needed. Born, raised and educated in Portland, Alden’s off time is occupied by the outdoors during the summer, and ignoring the rain as much as possible during the winter.
Clark Green, Field Engineer
Clark is our fearless, extreme hiker. It is hard for him to resist the challenge, endorphin rush and heart-pumping goodness of a wicked-steep Columbia Gorge ridge trail with a fabulous destination view. Clark has day-hiked the 32-mile Louwit Trail around Mt. St. Helens and the 43-mile Timberline Trail around Mt. Hood, together with colleague Jon LeBre. Clark joined LightPoint in 2007, first serving as Client Technology Manager and now Field Engineer, and he continues to solve technology problems and provide outstanding service to our clients.
John Halsey, Chief Technology Officer/Co-Founder
John is our traveler. Given the chance, he will decamp someplace warm. When not enjoying the sun, John is responsible for stewarding our most difficult projects and providing the last point of escalation for technical problems. John is an avid technologist who is as familiar with Windows 3.1 as he is with modern cloud technologies.
Tim Heath, Field Engineer
Legends say that on a dark moonless night if you listen closely through the rustling branches of Douglas firs and drizzling rain, you will hear Tim's manic pickings on a six-stringed pandora of alternative 90's rock. He has been supporting technology for over 10 years, and is usually seen with a guitar in one hand and a keyboard in the other. Most of the time, it's a computer keyboard. When Tim's not working on the help desk, he and his wife (and animals; Cole the Whippet mix and Godzilla the long-haired Main Coon) love adventuring and long to one day own a hippie van to convert into a camper. It takes a lot to ruffle this guy's feathers, and he tries to pass a little bit of zen to whoever he works with.
Adam knutson, Client Support Engineer
Adam, a self-proclaimed caffeine-addict, moved to Portland recently for the coffee choices. He can be found click-clacking away on his various mechanical keyboards. I would suggest not asking him about them unless you have a spare half hour. Adam has five years of experience helping people out with their computer problems. He moved from Fargo, ND to Portland; bringing along a fear of wood chippers and a love of hotdishes.
Alvaro (Al) Lara, System Engineer
Al is our Mexican cuisine expert. He is best known for his ability to provide the whole office with the best Tamales in the State – Source (his mother-in-law’s kitchen) Al has been with the company since 2012 and works as a Systems Engineer where he maintains servers, networks, and backup infrastructures. Al started as a desktop engineer and has worked his way up while providing our Hood River and PDX clients the best customer service possible.
Jose Lara, Client Support Engineer
Jose is our Al’s voice impersonator doing a great job of confusing everyone who speaks with him on the phone making them think they are talking to Al. (Jose and Al are brothers and sound exactly the same) Jose has taken up the role of our Remote Engineer in Hood River and has done a great job of keeping our clients happy and well maintained. Jose’s tasks range from phone support to onsite troubleshooting and deployments.
Jon LeBre, Director of Business Development and Client Management
Jon is our mountaineer. Give him the chance and he will be exploring Hood, the North Cascades, the Three Sisters Wilderness, you name it. Jon has climbed all of the glaciated peaks in the Pacific Northwest, and a big chunk of the hills. Jon joined us in 2008 and serves as our Director of Business Development and leads our Client Management team. In this role, his responsibilities include working with new clients as they engage LightPoint for managed services and ensuring our company is doing its best for our clients.
Ben McClure, Director of Operations
Ben is our resident beer geek. And cheese geek. And all around foodie. Ben has been known to brew the beer for our company parties. Ben pays for all this beer and cheese (it’s really expensive), by maintaining all server, network, and backup infrastructure for LightPoint’s IAAS, datacenter, and managed services clients. Additionally, Ben manages our projects team and escalation of technical problems to ensure timely resolution of all issues. Ben has held numerous positions with LightPoint and was our first employee.
Rod Neff, Field Engineer
Rod is a Classic Rock fan to the point of recently beginning to teach himself rock guitar. He also, loves hiking in the woods, and frequenting all the lakes in Central Oregon. Rod has been working in IT for over 25 years, and is the holder of several IT certifications. Since joining Lightpoint he has been steadily growing in his role as Field Engineer. Rod’s easy going, calm nature makes him a pleasure to work with.
Juliette Simmons, Business Development Guru
Juliette is a Portland native with a finesse for networking. In her off work hours, Juliette's hobbies are anything outdoors; rafting, hiking, skiing, and running Hood to Coast. Her first love is her two kids, who keep her busy with soccer and hockey games. Juliette joined us with a business development background in telecom. Her strength in relationship building and networking, is the reason we send her out to win over new clients.
J.R. Smith, Server and Network Team Leader
J.R. likes to think he can sing. In his off hours you will often find him haunting local Karaoke establishments, when he is not sitting by a pool pretending to be on a beach in Mexico. On the clock, J.R. is LightPoint's server and network engineering team lead, and specializes in firefighting. When the worst happens, everything explodes, and we need to pick up the pieces? This is the guy we call. Like GhostBusters.
Josh Smith, Client Support Engineer
He closes tickets. He checks servers. He makes Chili and Fries. Joshua has been with the company for over 6 years and has done a little bit of everything from Server Maintenance to Helpdesk Jockeying to Evening Shift and has worked with a wide array of clients, both Professional and Managed. Originally scouted by David Boxberger when he was building a team of crack operatives to man his then smaller Managed Services company, Josh has watched the company grow and still maintain the same quality of service and integrity towards our clients.
Lillian Susbauer, Office Manager
Lillian’s employer was one of the original users of LightPoint (known as Peer Technologies in those days). She recommended LightPoint to other clients and now is part of our team. Every office needs someone who is calming, available, knowledgeable, and (in Lillian’s case) a steadying influence for all employees’ – especially, the new ones. Lillian is the office knitter, the official Seahawk's cheerleader, and avid fan of the Hillsboro Hops baseball team. She’s our Office Manager who handles lots of details – a Jack- (or “Jill)of-all-trades and masters everything else.
Erich von Trapp, Field Engineer
Erich comes to us as a recent graduate of Pacific University where he earned a degree in biology and is preparing for medical school in the coming year. He is a native Oregonian -- a true lover of grey skies and rain. Despite what his last name suggests, he does not actively seek opportunities to sing in the hills of Austria. Instead, his musical talents came in the form of drums and percussion, and he loves playing in a variety of musical projects with musicians from all walks of life. Erich has an undying passion for all things technology and customer service, and seeks to provide top-notch service to our clients and members of the community.
Mark Whitney, Senior Systems Engineer
Mark is the old guy in the datacenter. After decades of work in the enterprise IT world Mark brings his skills and experience with physical and virtual systems to our team. Always focused on the best solution for the customer, Mark will stick with an issue no matter how challenging. When not chasing gremlins in computer systems, Mark can be found chasing the light with his camera in the hidden places around our state. From the green of the forests, to the roaring power of the ocean waves, to the vast open spaces of Eastern regions, Mark loves to seek out what many never see and share what he finds with his photos.