Join Our Team
We put our clients at the center of everything
We work hard, tackle the big problems first, and have fun while we are doing it
We are inquisitive, smart, clever, and questioning
We care about our coworkers, their families, our clients, and our community
We are excellent at what we do and always trying to be better
We are gritty, we don’t give up, and we support one another in times of need
As if a fun and supportive work environment were not enough LightPoint provides:
A dynamic team based environment
An opportunity to learn and grow
A free lunch every Friday
Helpdesk engineer - Portland, Oregon
LightPoint is looking for a helpdesk engineer to join our team. Qualifications are pretty straight forward. You have to have the skills and desire to be the best helpdesk person on the planet focused on external clients. That's it. Nothing else.
To apply for this position, email your resume and a one paragraph narrative describing your approach to client service in the context of a IT support interaction to email@example.com.
Compensation- Salary to $50,000 per year + great monthly bonus plan.
Client Manager - Portland, Oregon
Client Managers at LightPoint serve as the senior relationship, technical, and project management superhero responsible for ensuring that LightPoint delivers a world class, absolutely fantastic experience for our clients. Client Managers are paired with multiple clients of varying sizes and manage those client’s ongoing relationship with LightPoint.
To be successful in this role you will need great people skills, solid business and technical chops, keen attention to detail, and the ability to motivate teammates to exceed client expectations. Professional experience IT experience or technical account management in a healthcare or professional services setting are preferred. This is a great and challenging role for a technical account manager looking for the next step in their career.
Key activities includes assisting with post sales calls, directing on-boarding, completing initial and quarterly business reviews, maintaining an excellent relationship with the client, identifying and scoping necessary projects, conducting security reviews, and providing technical direction and support to client leadership.
Client managers partner with LightPoint sales to provide technical guidance during the sales process
Provide consultation for LightPoint clients regarding IT strategy and the alignment of IT resources with business goals
Conceptualize and write statements of work for IT projects
Facilitate meetings and strategic planning sessions with clients
Conduct security reviews
Communicate and help resolve issues with desktop support, field engineering, and server/network support teams
Work with team leaders to coordinate resource allocation and scheduling of larger projects at assigned clients
Function as the last point of escalation for client issues that are not easily resolved or require large changes.
Bachelor's in Computer Science, Engineering, Business or other related degree
5+ years of IT experience in the healthcare or SMB market
Demonstrated ability to understand business strategy and how IT and facilitate that strategy
Excellent written and verbal communication skills
Excellent problem-solving skills
This position is currently located in our downtown Portland office, walking distance to food carts, public transportation, and all the other great amenities which go with working in Portland.
To apply for this position, email your resume and a one paragraph narrative describing the proper use of a wrench to firstname.lastname@example.org.
Compensation- Salary to $100,000 per year + great monthly bonus plan.