Oregon's IT Department
Power Distribution in LightPoint's Datacenter
Friends and Partners
LightPoint was founded with a mission to provide exceptional IT support. Since 2001 we have delivered proactive managed technology services for small and mid-sized businesses, datacenter services for companies seeking collocation, hosting, or cloud solutions, and consulting services for healthcare systems extending Epic to affiliated practices.
While we specialize in healthcare, we support companies in a broad range of industries.
WHAT WE VALUE
Our clients - they are at the center of everything we do.
- Hard work - we tackle the big problems.
- Having fun - work shouldn’t suck.
- Smarts - we are inquisitive, clever, and questioning.
- People - our staff, their families, our clients, and our community.
- Excellence - we strive for excellence in everything we do.
- Grit - we don’t give up and we support one another.
WHAT WE EXPECT
- That we give our best every day no matter what the task.
- Every interaction with clients, partners, and co-workers is fantastic.
- That clients, partners, and co-workers are treated courteously and with respect.
WHAT GETS US OUT OF BED
The belief that we can take better care of our clients than anyone else.
Mural in LightPoint's office
Managed IT Solutions
The essential IT services your practice needs to thrive.
Cloud & Datacenter Solutions
The perfect home for your practice's critical data and applications.
Solutions to protect the ePHI of the patients you see.
Epic Community Connect Solutions
Guidance to extend Epic to affiliated practices and facilities.
Solutions for Pediatrics
More than any other type of practice technology in the peds offices needs to be unobtrusive while being robust enough to ensure a line of sick kids and unhappy parents does not form at registration.
Solutions for Dermatology
Dermatologists not only tackle skin cancer and changes resulting in limited provider networks but also have to consider social media based marketing and outreach strategies.
Solutions for Women's Health
OB/GYNs need to be up to date on social media and data security while still making time to spend with each patient to understand her health needs and concerns.
Solutions for RHC/FQHCs
Often with very slim budgets, RHCs and FQHCs go well beyond primary care, providing the dental, emergency care, mental health, and community health services to the patients they serve.
Solutions for Ophthalmology
The Ophthalmology practices we serve are highly focused on business process and efficiency. Balancing security concerns with the need for efficiency and a fantastic patient experience is a key focus with our eye care practices.
Geeky, caring, and representative of the great Pacific Northwest
David Boxberger, Chief Executive Officer
An avid skier, fly fisherman, and cyclist (road, mountain, or track; it’s all good) David can often be found on Mt Hood, the Metolius, or in Post Canyon. When not chasing powder or steelhead, David focuses on pioneering the facilities-based managed services business model. David serves on Albertina Kerr’s Board, plays an active role in Oregon’s health information technology community and is passionate about the use of technology in healthcare.
David Braun, Client Support Engineer
Local folklore tells of the screeching howl of that great mythological beast of the Northwest; the enigmatic and elusive Bigfoot... Well, those stories are wrong. Sasquatches aren’t real. That’s just Dave, hooting over a round of disc golf, opening up the throttle on his motorcycle, or stubbing his toe on a log during one of his epic camping trips. Writer, woodworker, musician, and decorated Brazilian Jiu-Jitsu competitor, Dave is a renaissance man born in the shadow of Poughkeepsie, NY’s IBM plant. He has a cornucopia of experience supporting people and technology in nearly every conceivable size and type of business, from wine shops to hospitals. If he’s spotted in the wild, don’t panic! He’s friendly and eager to help, so we occasionally let him out to service clients in the field.
Ryan Brown, Client Technology Manager
Ryan is our resident photographer. Ryan fell in love with photography in high school, but wasted 10 years before making it his favorite hobby. While decidedly an amateur, he has been commissioned for headshots, birthday parties, and even a wedding. Ryan is also a SNOB, that being a Supporter of Native Oregon Beers. Ryan joined LightPoint in 2015 with 10 years of various IT experience behind him. Ryan is currently mentoring as a Client Technology Manager while continuing to tackle projects and escalations on the help desk.
Kyle Cady, Field Engineer
Kyle is a naturally born geek being exposed to the world of computing back in the days of the 486 and spending much of his youth LANing into the early mornings. While college sent him down a different path for a while into politics, inevitability he returned to his roots where he feels most at home. When he is not out in the field or on the phone helping clients Kyle enjoys hiking, gaming with friends and tinkering.
Josh Chudacoff, Client Support Engineer
Josh was born to work on everything technology. When he was a youngin' he showed an affinity for computers, having started to play around with them back when Windows 3.11 was "the thing". As he grew up he would spend his summers in his father's garage, helping him build computers, servers and networks for his clients and troubleshot problems as they arose. He has been working in the tech field professionally now for 17 years, most of that work for a large international tech support company. He is self-taught and self-motivated to learn everything he can about current and up and coming technologies. When he's not acting like a total tech geek, researching something new, or stuck to his PlayStation, he can be found camping in the forests with his wife and his two furry, four-legged children.
Adrienne Etienne, Client Support Team Leader
Dedicated full time working mom and wife. Her weekdays consist of coming to work, taking her two dogs to the park, taking one kid to soccer practice, and the other to football practice. Adrienne is from Seattle and loves her Seahawks. When she can squeeze in some down time you will find her playing Video games like Destiny or Fallout. She has been in IT for six years and prides herself on customer service. She is very understanding to the frustrations that people have when their computers aren't working right. She tries to go that extra mile to make her clients happy. She comes to work every day with a smile on her face and tries to make others smile as well.
Alden Goodman, Facilities Manager
Alden Goodman is the facilities manager for the datacenter, which is to say he keeps a room full of servers hot and cold in all the right places. His duties include maintenance and upkeep of the datacenter, assisting clients, consulting on power and space, and building out infrastructure whenever needed. Born, raised and educated in Portland, Alden’s off time is occupied by the outdoors during the summer, and ignoring the rain as much as possible during the winter.
Clark Green, Field Engineer
Clark is our fearless, extreme hiker. It is hard for him to resist the challenge, endorphin rush and heart-pumping goodness of a wicked-steep Columbia Gorge ridge trail with a fabulous destination view. Clark has day-hiked the 32-mile Louwit Trail around Mt. St. Helens and the 43-mile Timberline Trail around Mt. Hood, together with colleague Jon LeBre. Clark joined LightPoint in 2007, first serving as Client Technology Manager and now Field Engineer, and he continues to solve technology problems and provide outstanding service to our clients.
Tim Heath, Field Engineer
Legends say that on a dark moonless night if you listen closely through the rustling branches of Douglas firs and drizzling rain, you will hear Tim's manic pickings on a six-stringed pandora of alternative 90's rock. He has been supporting technology for over 10 years, and is usually seen with a guitar in one hand and a keyboard in the other. Most of the time, it's a computer keyboard. When Tim's not working on the help desk, he and his wife (and animals; Cole the Whippet mix and Godzilla the long-haired Main Coon) love adventuring and long to one day own a hippie van to convert into a camper. It takes a lot to ruffle this guy's feathers, and he tries to pass a little bit of zen to whoever he works with.
Alvaro (Al) Lara, System Engineer
Al is our Mexican cuisine expert. He is best known for his ability to provide the whole office with the best Tamales in the State – Source (his mother-in-law’s kitchen) Al has been with the company since 2012 and works as a Systems Engineer where he maintains servers, networks, and backup infrastructures. Al started as a desktop engineer and has worked his way up while providing our Hood River and PDX clients the best customer service possible.
Jose Lara, Client Support Engineer
Jose is our Al’s voice impersonator doing a great job of confusing everyone who speaks with him on the phone making them think they are talking to Al. (Jose and Al are brothers and sound exactly the same) Jose has taken up the role of our Remote Engineer in Hood River and has done a great job of keeping our clients happy and well maintained. Jose’s tasks range from phone support to onsite troubleshooting and deployments.
Jon LeBre, Director of Business Development and Client Management
Jon is our mountaineer. Give him the chance and he will be exploring Hood, the North Cascades, the Three Sisters Wilderness, you name it. Jon has climbed all of the glaciated peaks in the Pacific Northwest, and a big chunk of the hills. Jon joined us in 2008 and serves as our Director of Business Development and leads our Client Management team. In this role, his responsibilities include working with new clients as they engage LightPoint for managed services and ensuring our company is doing its best for our clients.
Ben McClure, General Manager
Ben is our resident beer geek. And cheese geek. And all around foodie. Ben has been known to brew the beer for our company parties. Ben pays for all this beer and cheese (it’s really expensive), by maintaining all server, network, and backup infrastructure for LightPoint’s IAAS, datacenter, and managed services clients. Additionally, Ben manages our projects team and escalation of technical problems to ensure timely resolution of all issues. Ben has held numerous positions with LightPoint and was our first employee.
J.R. Smith, Server and Network Team Leader
J.R. likes to think he can sing. In his off hours you will often find him haunting local Karaoke establishments, when he is not sitting by a pool pretending to be on a beach in Mexico. On the clock, J.R. is LightPoint's server and network engineering team lead, and specializes in firefighting. When the worst happens, everything explodes, and we need to pick up the pieces? This is the guy we call. Like GhostBusters.
Josh Smith, Client Support Engineer
He closes tickets. He checks servers. He makes Chili and Fries. Joshua has been with the company for over 6 years and has done a little bit of everything from Server Maintenance to Helpdesk Jockeying to Evening Shift and has worked with a wide array of clients, both Professional and Managed. Originally scouted by David Boxberger when he was building a team of crack operatives to man his then smaller Managed Services company, Josh has watched the company grow and still maintain the same quality of service and integrity towards our clients.
Lillian Susbauer, Office Manager
Lillian’s employer was one of the original users of LightPoint (known as Peer Technologies in those days). She recommended LightPoint to other clients and now is part of our team. Every office needs someone who is calming, available, knowledgeable, and (in Lillian’s case) a steadying influence for all employees’ – especially, the new ones. Lillian is the office knitter, the official Seahawk's cheerleader, and avid fan of the Hillsboro Hops baseball team. She’s our Office Manager who handles lots of details – a Jack- (or “Jill)of-all-trades and masters everything else.
Mark Whitney, Senior Systems Engineer
Mark is the old guy in the datacenter. After decades of work in the enterprise IT world Mark brings his skills and experience with physical and virtual systems to our team. Always focused on the best solution for the customer, Mark will stick with an issue no matter how challenging. When not chasing gremlins in computer systems, Mark can be found chasing the light with his camera in the hidden places around our state. From the green of the forests, to the roaring power of the ocean waves, to the vast open spaces of Eastern regions, Mark loves to seek out what many never see and share what he finds with his photos.